Creating an account on BlackJoomla is completely free. However, a valid subscription is required to access and download premium extensions, templates, and other premium resources. Please see our subscription plans for more details.

With a free account, you can download up to 12 free files per month from our Free Files section at no cost.

To purchase a subscription, please follow these steps:

1. Create a free account on BlackJoomla.
2. Verify your email address by clicking the activation link sent to your inbox.
3. Visit the Subscription Plans page and generate your invoice.
4. Choose your preferred payment method:
   • Request a PayPal invoice.
   • Or pay using Cryptocurrency or WebMoney.

PayPal payments are processed automatically and are usually activated within one hour. In rare cases, activation may take up to 24 hours.

If your PayPal subscription has not been activated within 24 hours after payment, please submit the Payment Confirmation form so we can review your payment manually.

If you pay with Cryptocurrency or WebMoney, you must submit the Payment Confirmation form after completing your payment.

Once your payment has been verified, your subscription will be activated manually, usually within 24 hours after submitting the payment confirmation form.

If you paid with PayPal, your download will be available immediately after payment.

Simply log in to your account and go to Membership > Order History, where you can download the purchased file. You may download the file up to two times within one year from the date of purchase.

If you paid with Cryptocurrency or WebMoney, you must first submit the payment confirmation form.

Once we verify your payment, your download will be activated manually as soon as possible. After activation, you can download the file from your Order History.

You can download any available file included in your subscription. However, each subscription plan has a daily download limit ranging from 1 to 10 files per day, depending on the selected plan.

If you purchase ($3.99) a file individually (without a subscription), you may download that file up to two times within one year from the date of purchase. This also applies if the file is updated during that one-year period.

Yes. All extensions, templates, eBooks, tutorials, and other digital resources available on BlackJoomla are original and legally obtained from their respective developers or official sources.

For more than 10 years, all downloads have been repackaged using WinRAR and include a BlackJoomla archive comment for identification purposes. This process does not modify the original contents, source code, or functionality of the files.

If you can download only one file per day, it is usually because your current subscription plan includes a daily limit of one download per day. Each subscription plan has its own daily download allowance. You can compare all plans on our Plans page.

If your plan allows more downloads but you are still unable to download additional files, please try the following steps:

• Try downloading the file using a different browser (Chrome, Firefox, or Edge).
• Try downloading it in your browser's Incognito/Private Mode.
• Temporarily disable all browser extensions and test again.
• If you are using a VPN or Proxy, please disable it and try again.
• If you have antivirus or Internet Security software installed (such as ESET, Kaspersky, Avast, Bitdefender, etc.), temporarily disable Web Protection or HTTPS Scanning and test the download again.
• Make sure that no download manager (such as IDM, Free Download Manager, XDM, EagleGet, or similar software) is running or integrated with your browser.
• If possible, please try downloading the file using a different Internet connection (for example, mobile data or another Wi-Fi network).

If the issue still persists, please contact us and include the following information:

• Your username or email address
• Browser name and version
• Operating system and version
• A screenshot or the exact error message (if any)
• The approximate time when you attempted the download

Yes.

If you have an active subscription, you can download the latest version of any file included in your subscription whenever it is updated, until your subscription expires.

If you purchased a single file (without a subscription), you may download that file and any future updates to it up to two times within one year from the date of purchase.

To be notified when a file is updated, click the Follow button on the file page (available to subscription members only).

Yes. You may use the downloaded files on your own websites as well as your clients' websites.

BlackJoomla does not limit the number of websites on which you can use the downloaded files. However, you are not allowed to redistribute, resell, share, or publish the files.

If the CAPTCHA does not appear, fails to verify, or some buttons are not working, please try the following:

• Do not use a VPN or proxy.
• Make sure JavaScript is enabled in your browser.
• Press Ctrl + F5 to perform a full page refresh.
• Clear your browser cache and cookies for this website.
• Temporarily disable browser extensions, especially ad blockers, privacy tools, or script blockers.
• Use an up-to-date browser such as Chrome, Firefox, Edge, or Safari.
• Try opening the page in Incognito/Private Mode.
• If possible, try a different Internet connection.

If the problem still persists, please contact us and include your browser name, browser version, operating system, and a screenshot of the issue.

If you believe a file is incorrect, incomplete, or corrupted, please use the Report button available on the file page. (After logging in, you will see additional buttons(If you have active subscription), including the Report option.)

Our team will review your report as soon as possible. If the issue is confirmed, we will replace or update the file and notify you once it has been fixed.

To help us investigate more quickly, please include a brief description of the problem and, if possible, attach a screenshot or the exact error message.

We recently introduced individual file purchases. All files that have been updated since June 2026 are now available for purchase individually.

If the file you need is not yet available for individual purchase, please let us know. We'll add an individual purchase option for that file as soon as possible.

Note: If you have an active subscription, you will not see the Individual Purchase button, since your subscription already provides access to the available files.

Yes. If you cannot find a specific extension, template, or update on BlackJoomla, you can submit a request through our support system.

We will review your request, and if the product is available and meets our selection criteria, we will purchase it and add it to our library as soon as possible.

Please include the product name and, if available, the official website or product URL to help us process your request more quickly.

This feature is available only for users with an active subscription. Customers who purchase individual files do not have access to the Follow, Report, Add to List, and similar member features.

After logging in with an active subscription, you will see several buttons below the download section, including Follow, Report, Add to List, and more.

Click the Follow button and choose how you would like to receive updates:

1. Add updates to your My Updates feed (default option).
2. Receive email notifications whenever a new version is available (enabled by default, but you can disable it at any time).

You can view all followed products and their latest updates in the My Updates section of your account, or receive notifications directly in your email inbox.

No. BlackJoomla does not provide automatic updates.

When a new version becomes available, simply download the latest package from your account and install it manually using Joomla's Extension Installer.

My website is non-profit. Can I get a discount on your subscription?

Yes. We offer special discounts for eligible non-profit organizations whose primary purpose is not commercial or profit-making.

Examples include registered charities, educational institutions, mosques, churches, humanitarian organizations, and other non-profit organizations.

If you believe your organization qualifies, please contact us with a brief description of your website or organization. We will review your request and let you know if you are eligible for a discount.

Yes. We occasionally offer discount codes and special promotions.

In addition, all customers who have previously purchased from BlackJoomla are eligible for a lifetime 50% discount on future purchases. This discount remains available even if no public promotion is currently running or the advertised discount is lower than 50%.

We also offer a selection of free files that can be downloaded without an active subscription. Simply create a free account to access these downloads.

If you have purchased from us before but your discount is not being applied, please contact our support team and we will be happy to assist you.

Yes. You can renew or extend your subscription at any time.

Purchasing a new subscription before your current one expires will extend your access period. Your remaining subscription time will not be lost.

You can delete your account at any time.

Go to the Membership page and click the Delete My Account link.

If you are unable to access your account or cannot use the self-service option, you may also contact our support team and request that your account be deleted.

Yes, but only for subscription purchases.

If you are not satisfied with your subscription, you may request a refund within 72 hours of activation.

The refund amount will be the invoice total minus any non-refundable payment processing fees (such as PayPal transaction fees).

Single-file purchases are non-refundable because access to the purchased file is granted immediately after payment.

If you experience any technical or payment-related issues, please contact us first. We will do our best to resolve the problem as quickly as possible.

To protect our service and ensure fair access for all members, BlackJoomla actively monitors accounts for suspicious or abusive activity. Accounts found violating our Terms of Service may be suspended or permanently terminated without prior notice.

The following activities are strictly prohibited:

• Mass downloading products from a single developer (such as JoomShaper, SmartAddons, LT, MO, etc.) within a short period of time.
• Systematically downloading newly released products as soon as they become available.
• Using a VPN, proxy, VPS, or similar services to hide your real location or identity.
• Using multiple accounts to bypass download limits or other restrictions.
• Providing false or misleading information during registration or payment.
• Uploading or sharing files that are modified, corrupted, malicious, or infected with malware.
• Redistributing, sharing, or selling files obtained from BlackJoomla on any other website or platform.

Please use BlackJoomla as a normal Joomla developer would. Accounts that exhibit automated, excessive, or abnormal download patterns may be flagged for review.

User activity is monitored by both automated systems and our staff. Suspicious accounts may be temporarily suspended while being reviewed.

 Sharing an account with other people, including simultaneous use by multiple users, to bypass subscription restrictions.

Accounts created or paid for using fake or misleading information may be removed without notice.

Accounts involved in file sharing, account sharing, resale of our files, or any other fraudulent activity will be permanently terminated. Any remaining subscription time, credits, and reward points will be forfeited, and no refunds will be issued.

To ensure a safe, fair, and reliable experience for all users, BlackJoomla may update its Terms of Service and website policies from time to time.

By accessing or using BlackJoomla, you agree to comply with the latest version of these terms and policies.

We encourage you to review our Terms of Service and this FAQ page periodically to stay informed about any updates.