JV-HelpDesk is a FREE, simple and professional Help Desk and support ticket extension suite for Joomla! 3.x.
Prominent Features include:
- Unlimited Categories
- Frontend Customer Dashboard
- Custom Fields for Tickets
- Extremely Safe for Customers
- Ticket Priorities
- Ticket Statuses
- Manage Tickets in Frontend and Backend
- Access Control Permissions
- Email Templates
- Attachments for Tickets
- Auto Close Tickets
- Staff Member Group
- Assign and Re-assign tickets
- Auto Assign Tickets using Rules
- Create ticket type options and manage them like bug, feature request, task etc...
- Signature for users to be used in ticket post and replies
- Notification to Whatsapp group (of staff members) whenever ticket of certain priorities are opened
- Notification via SMS to pre-configured staff member mobiles whenever ticket of certain priorities are opened
- Allow customers to rate support received in a ticket when they close the ticket
- Allow customers and staff to tag tickets
- Create Related Ticket
- Show history of tickets of the customer to staff for quick reference
- Twitter Bootstrap Compatible
- Prevent Spam with Captcha
- Easily and Heavily Customizable
- Modules for Frontend include Recent Tickets, Recent Replies, Un-Assigned Tickets, Tickets in a Status, and Tickets Tag Cloud
- Migrate from other Ticket Systems
- Mobile ready!
- Staff can add private notes in tickets
- Set max number of simultaneous open tickets that can be opened by a user
- Measure and track First Response Time of Staff members
- Public tickets or discussions
- Like a Reply, Follow a ticket, Upvote a ticket
- New! Group Tickets - Users of the same Joomla user group can view and reply to tickets
- New! Ability to mark a reply as confidential in Public and Group Tickets
- New! File Downloads - Provide file downloads facility to Help Desk users
- New! Blurbs or Canned Responses for Staff members
- New! Comprehensive Permission based matrix system
- New! Integration with Community Builder
- New! Options for categories to decide the type of tickets that can be created in them viz. Private, Public or Groups
- New! Options for WhatsApp API
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