Manage your customers' issues through the frontend or the backend.
Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes.
Customize each department - setup custom fields, change email address, notify other emails,
Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.
Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed).
Priority levels - by default low, normal and high. Add any number of priorities you want!
Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
Knowledgebase - add articles & categories as resources for your clients to use.
Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
Customize email messages - each email message sent by RSTickets! Pro can be customized.
Avatars - Gravatar, Community Builder, JomSocial, Kunena.
Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated).
Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
Predefined searches - create quickly accessible links for your most common searches.
Submit a ticket
Knowledgebase - Single Article
Knowledgebase - Layout
Login to Download - Registration is Free in BlackJoomla but you should have points for download - FAQ
If after login, appears Warning (The security token did not match...) please refresh page and login again
How to buy points by PayPal, Bitcoin, WebMoney,..? 1.Register 2.Login 3.Buy Points
Before send Article, Video, contribution Please study FAQ
All of files compressed by WinRAR - use from Latest WinRAR before installPassword for all files:BlackJoomla.com